Terms of Service

Please ensure you have read and fully understood and agree to the following terms of service before you secure your booking.

Thank You

Booking Fee: 

  • £25 non-refundable booking fee is required for all new Clients. This is to ensure time, effort and fuel isn't wasted if a client isn't home as planned or doesn't turn up to her appointment. This fee is taken off of the balance at the end of your treatment and must be paid in advance via Bank Transfer.


  • Your balance is due in full at the end of your treatment. I do not offer any credit facilities nor can I expect to be paid at a later date after the treatment has been carried out. Please ensure you have cash or you can pay via Bank transfer. 

Client Disclosure:

  • It is the clients responsibility to inform me of any allergies, sensitivities of issues that may affect your treatment

  • You must inform me of any health issues on your Client Record so I can adapt a treatment if necessary and provide a safe treatment to you at all times.

  • Please let me know if your medical health history needs updating and I will amend your client record.

  • A Patch test is required at least 48 hours before your first treatment can commence. 

After Care:

  • You will be provided with Aftercare Advice during your appointments.

  • You are strongly advised not to wet your lashes for at least 48 hours after your treatment.

  • For lash extensions anything with oil it it is the enemy and will break down and destroy the adhesion of the lash glue, resulting in major lash loss of the extensions. Oily cleaners, waxy/oil based mascaras and oily eye creams all need to be avoided.

  • Never pick or pull your lash enhancements as you will cause damage and premature lash loss.

  • Never glue a lash enhancement back on.

  • Cleanse lashes daily with a non oily cleanser.

  • Reddened eyes are common up to 48 hours after a Lash appointment, if you are in significant discomfort please seek medical attention from your GP as you may be having an allergic reaction.

  • If you must use mascara on lash extensions you must ensure it is a water-based mascara as any oils in mascara will damage the glue bond and you will end up losing more lashes

  • Book your infill appointment in good time. I book up in advance so to avoid disappointment please book early.

  • Infiils/Rebalances are advised every 2-3 weeks to maintain the fullness of lash extensions as you naturally lose lashes daily and you will lose extensions with your normal lash cycle.

  • I have no control over how you treat your lashes once the treatment ends. You must follow aftercare advice to prevent issues with your nails.


  • I am happy to review the lashes if you feel there is an issue.

  • I will check numerous times throughout the service that you are happy with the lashes. It is the clients responsibility to tell me if at any point you feel that something needs changing to your taste/preference. Everyone is different has different ideas of what perfect looks like. You must let me know during the service so I can ensure you're completely happy before I leave otherwise I am unable to do anything if you simply change your mind after I have left.

  • I'll need photos of any issues and as much information as possible to find out what might have happened so an appropriate remedy can be made.

  • You must not remove or alter the lashes in any way before giving me a chance to assess them in person and rectify any issues.

  • You'll need to make an appointment so I can assess the lashes in person at my Home Studio, this appointment will be scheduled at my earliest opportunity and without delay. 

  • No refunds are given under any circumstance. 


  • If you have to cancel or reschedule your appointment please provide at least 48 hours notice. I have to turn other clients away if you don't turn up and a small business cannot survive like that. Failure to provide appropriate notice will mean a deposit will be required for future appointments or services being declined. If a booking fee was paid for an appointment please be aware these are not refundable and non-transferable.

  • Mobile Service:

  • I provide a Mobile Service to many addresses in Leicestershire, to check if I cover your area just contact me with your full address so I can check.

  • I cannot provide a mobile service where there is no safe, free parking available immediately outside the property, or to buildings (such as high rise flats etc) as they are not easily accessible. 

  • If I arrive and I am unable to safely park close to the address or if the address is not easily accessible to myself and my kit I will be forced to decline the appointment and your deposit will be lost.

  • Clients who I cannot visit are invited to enjoy their treatment at my Home Studio.

  • I will bring all equipment including lashing table and chairs. I may need access to Hot Water and Electricity points during mobile appointments. 


  • Please ensure little ones are supervised during your appointment. I love children but the equipment and products used to create beautiful nails are expensive, delicate and the working environment is unsuitable for children.

  • Please ensure that children are supervised by another person and are kept well away from the treatment area and equipment while you get some much deserved pampering.

  • Please note I am unable to accommodate children during appointments at my home.

Under 16's:

  • I do not provide lash services to under 16's. Proof of age may be requested.


  • To ensure you don't feel rushed, please arrive on time for your appointment.

  • Familiarise yourself with the following treatment times so you know how long the treatment will take. A set of great lashes takes on average 1.5hrs  - 2hrs depending on your initial lash condition and complexity of the set.

10% Off For Hair & Makeup Clients:

  • If you have booked to have your Makeup / Hair done for your wedding I am offering 10% off all Nail, Lashes or Waxing Services until your event date. Please ensure you book your nail appointment early so I can make sure I am available for you.


VIP Bridal Makeup Artist Leicester - Makeup, Hair, Nails, Lashes and Waxing in Leicester