By booking a service with VIP Nails & Beauty you agree to abide to the following policies:​

 

New Client Deposits

• A £10 deposit is required to secure any new client appointment via SumUp Card processing.

• This £10 is deducted from the balance of her appointment, or retained if the appointment is cancelled, if it is rescheduled with less than 48 hours notice, or if a client doesn't show up. 

• If a new client did not show up to the last appointment (No contact made) this is classed as a "No Show" she will be expected to pay for the missed appointment in full, plus a 50% deposit for next appointment before it can be rebooked.

• If the appointment has to be rescheduled please give at least 48 hours notice or the deposit will be retained.

• If more than 48 hours notice is given to reschedule the deposit will be transferred to a new date on one occasion. Any further reschedules will not be permitted without a new deposit.

​

• If for any reason I have to cancel your appointment this £10 deposit is refunded to you immediately. Deposits are processed via the card provider SumUp.

​

Cancellations/No Shows​

Unlike many salons, I don't charge a cancellation fee but I do have the following policies if you want another appointment:

​

• No shows - If a client fails to attend an appointment without any explanation or contact (No Show) she will be expected to pay for her missed appointment in full before I can rebook her appointment. The next appointment will also require a 50% deposit to be paid which will be retained if she doesn't show up again or cancelled/rescheduled with less than 48 hours notice. 

​

• Last minute cancellations: I understand schedules change, but your appointment is reserved just for you, so I am unable to fill an appointment at short notice. If a client gives me less than 48 hours notice to cancel an appointment for 3 or more times in a 12 month period she will not be permitted to make any further appointments with me without a deposit of 100% of the next appointment balance. This deposit is then retained in full if the next appointment is cancelled or rescheduled again and she will be put on a pre-payment arrangement.

​​

• Repeated cancellations: If a client repeatedly books/cancels appointments (4 or more times in a 12 month period) she will be put on to a strict pre-payment arrangement. Appointments will need to be paid in full before they are booked in and no refunds can be given, irrespective of notice given.

​​​​

• If I am forced to cancel your appointment any deposit you paid is immediately refunded.

​​

Reminders

I send out courtesy text reminders of all appointments that I have in that day. Please ensure you have your next appointment in your calendar.

​

Refunds

I do not offer refunds for any treatments that have already been carried out. The only exception to this is I refund deposit payments in the unlikely event that I have to cancel an appointment due to illness etc.

​​​

If for any reasons you're not fully satisfied with your treatment I need to know at the time so I have a fair opportunity to fix any issues. 

​​

Need additional treatments?

Need a French? Maybe some Nail Art? Want to add Waxing to your appointment? Please let me know beforehand so I can allocate the appropriate amount of time for your appointment - I'll always accommodate where I can but I have to be mindful of other appointment times.

​​

Please be On Time!

Turning up early or late is really frustrating as I need time before you arrive to set up my treatment room or grab a drink between clients and turning up late puts my schedule back which again puts a strain on time between clients or could impact upon my next clients appointment slot.

​​

• If you're going to be more than 5 minutes early please wait in your car until your appointment time

• If you're going to be more than 5 minutes late I may not be able to complete the required service in time for the next clients arrival so we may have to reschedule your appointment. This will count towards the above cancellation policy.  I will always do my best to accommodate where I can.

• Communication is appreciated so I can take appropriate action

​​

Expectations

For things like nail art please let me know the design you'd like beforehand so I can quote you accordingly and ensure that I have the skills and products required to recreate your chosen design!

​

Please note that there are some seriously phenomenal nail artists out there - I may not necessarily be able to 100% recreate or do justice to a design made by the leaders of the industry that took probably them 4 hours per nail for a major competition that you found on Pinterest in a standard salon appointment...so a quick heads up on a design will enable me to prepare and/or discuss expectations as your satisfaction is paramount to me. 

​

The clearer we can be on our expectations of each other the better, because I want you to be thrilled with your treatments and hopefully come back again!

​

Appointment timings

Please allow approx. 1hr 30mins for a standard nail appointment. Additional services will add to that time.

​

Allergies and Health History

For your safety, comfort and product longevity please let me know during our consultations if you have any physical disabilities, if you are pregnant or breastfeeding, if you are on any retinoids, heart medication or thyroid medication or whether you have any allergies or issues I should be aware of before we commence any treatment. Some strange things can affect your skin, hair and nails so being pre-warned means I can put things in place to best meet your needs.

​

Patch Tests

A patch test is required for Tinting, Brow Lamination and Lash Lift services at least 48hrs before your appointment. This is non negotiable no matter how many times you have received the same or similar service from other salons. A new patch test is required if you have not received the treatment with me for 6 months or more.

​

Eating/Drinking/Mobiles/Clothing advice

Please do not eat/drink or use mobile phones in the treatment room as oils/liquids/debris etc can affect your service and I need access to your hands so I can complete the treatment safely and in a timely manner. Fluffy clothing and touching hair hair during nail appointments can also cause issues so try to be mindful of this so we get the best outcome.

​​

Hygiene

All nail clients are kindly requested to thoroughly wash their hands before and after receiving nail treatments. This helps keep our treatment hygienic and minimises product contact which helps reduce the chance of developing any allergies.

​​​

Appointment Preparation

Please follow guidance provided to you for not only aftercare but also pre-appointment preparation to maximise the outcome of your treatment - take Waxing for instance, if you fake tan just before a leg wax you'll end up with a patchy tan. If you use excessive creams and oils on your skin the wax may not adhere properly which will compromise your results, following pre-appointment guidance will help avoid any issues. If you're ensure just drop me a message.

​​​

Guaranteed work

I am very proud of my dedication to offering great treatments and services however I am not in control of how a client acts after their service is finished. For example with Nails, if client breaks a nail on a night out or through using the nail to pry something open then I can't be held accountable for that break! I'm happy to help fix it, but we can tell why a nail has broken so messages stating that nails "just fell off" etc when we can clearly see how they really came aren't helpful for us building a good client/tech relationship.

​​

If a problem arises within 24hrs and I can see that there is some sort of product / service breakdown or issue then I am happy to fix for free but you are expected to follow aftercare procedures to prevent issues.

 

After 24hrs a Repair appointment will be needed. Repair pricing can be found on the nails price list.

​​

Aftercare

Aftercare is majorly important so you get the very best out of your treatments, please follow the aftercare instructions that you are told about during your appointment - drop me a message if unsure.

​​

Photos/Videos

I often take before and after photos and often video treatments so I can showcase my work online. Faces and identities of clients will never be shown without express permission.​

 

Payments accepted

I accept Card, Contactless, Cash and also Bank Transfer payments. All payments must be made at the time of the appointment.

​​

Parking

I have space for one additional car on my driveway so if this is free please park there, alternatively there is on-road parking, please park considerately.

​​

Children, Pets and additional guests

I cannot accommodate children, pets or additional guests during your appointment at my home treatment room.​

​​​

Accessibility

Please note that my home treatment room is located on the 1st floor of the property so you will need to be able to safely ascend/descend one set of stairs. 

​​

​​