Salon Policies

By booking a service with VIP Nails & Beauty you agree to abide to the following policies:​

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 📌Age/Gender

I offer my services to over 18's Only. My services are offered to Ladies Only.

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🔐 New Client Deposits

A £10 deposit is required to secure all new client bookings. This is paid via SumUp and comes off your total at the end of your appointment. Appointments are not secured until the deposit is received.

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This deposit will be retained if:

• You cancel or reschedule your appointment with less than 48 hours’ notice

• You don’t show up to your appointment and make no contact (No Show)

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If you miss your appointment without notice (a No Show) in order to book in again you’ll need to:

• Pay the full cost of the missed appointment, minus the retained deposit.

• Pay a 50% deposit for your next appointment if you wish to rebook

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You can reschedule your appointment once if you give more than 48 hours' notice, after that, a new deposit is needed.

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If I ever need to cancel for any reason, your deposit will be immediately refunded in full.

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❌ Cancellations & No Shows​

Life happens, I get it. But last-minute changes leave me unable to offer that slot to someone else, which means lost income and wasted time.

I don’t charge a generic cancellation fee, but the following applies if you want to keep booking in with me after cancelling:

 

🚫 No Shows
If you miss an appointment without contacting me:

• You’ll need to pay for the missed appointment in full of you want to book in again

• You’ll also need to pay a 50% deposit for your next booking

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⏳ Less Than 48 Hours’ Notice

• If you cancel or reschedule with less than 48 hours’ notice, it counts as a cancellation.

• Three strikes: If you cancel with less than 48 hours notice on 3 or more occasions within any 12-month period, you’ll asked to pre-pay for your appointments if you want to continue your services with me. That payment will be fully retained if you cancel or reschedule again with less than 48 hours' notice.

• Pre-payment doesn't cost you any extra when you turn up, but it protects my business from the constant losses from clients who, for whatever reason, have to repeatedly cancel appointments.

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📌Exceptions:

While I completely understand that life throws curveballs, from sudden illness to childcare issues, I have to apply my policies fairly and consistently to everyone to protect my time and income. I truly sympathise, but I’m unable to make individual exceptions.

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💖What if VIP Nails & Beauty has to cancel appointment?

If I need to cancel for any reason, any payment or deposit you’ve made will be refunded in full, no stress.

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​​​📲 Appointment Reminders

I send courtesy text reminders on the day of your appointment, but these are just a bonus, not a guarantee. It is your responsibility to remember your booking. Tech can fail, phones can die, and messages can go astray, so please make sure it’s in your diary too.

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💸 Refunds

Refunds are not offered for treatments that have already been carried out, the time, products, and expertise involved can’t be returned. The only exception is if I have to cancel your appointment myself, in which case any deposit paid will be refunded in full.

If you’re not happy with something, please let me know during your appointment so I have the opportunity to fix it there and then. I want you to leave feeling fabulous, but I can’t help if I don’t know.

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🛎️ Adding Extra Treatments

Need a French tip? Some nail art? Fancy adding a wax while you're here? Please let me know in advance so I can allow enough time and set up for your appointment.

I’ll always accommodate where I can, but I work to a tight schedule, and I never want to rush your treatment or run late for the next client. A heads-up helps me deliver the best service to everyone.

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⏰ Timing & Punctuality

Please arrive at your appointment on time, not too early, not too late.

• If you’re more than 5 minutes early, kindly wait in your car so I can finish setting up and preparing the room for you.

• If you’re more than 5 minutes late, I may not be able to complete the full service and your appointment may need to be rescheduled. This will count as a late cancellation and fall under my cancellation policy

• If lateness becomes a pattern, I may need to decline future bookings. Walk-in salons can sometimes offer more flexibility if your schedule is unpredictable

Respecting time helps me run smoothly ensures every client gets the best experience. If you’re running late, just drop me a quick message, I’ll always try to accommodate where I can.

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💅 Nail Art & Treatment Expectations

If you’ve got a specific nail art design in mind, please send it to me before your appointment. That way I can let you know if I have the right products, quote you properly, and make sure we’ve allowed enough time to do it.

 

⚠️ Just a heads up: some of the designs floating around online were created by competition artists who spent four hours per nail with an entire team behind them. Some images are computer generated.  I'm good, but I’m also realistic and nail art isn't my specialty. Let’s make sure your vision fits the time, tools, products and talent available.

The clearer we are with each other, the better the results, and I want you leaving thrilled, not disappointed.

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🕒Appointment timings

Here’s a general guide to how long your treatment may take, this helps you plan ahead and ensures I can stay on time for all clients: Timings are approximate:

• Full set nail extensions – 1.5-2hrs

• Nail infills - 1.5hrs

• Gel Polish Appointments - 45mins-1hr

• French add-on - 20-30mins

• Soak Off - 45mins-1hr

• Luxury Dermaplaning Facial – 60 mins

• Classic Dermaplaning – 30 mins

• Waxing – 5–10 mins per area

• Lash Lift & Tint – 1 hour to 1.5hrs

• Patch Test – 5 mins (quick and easy!)

🗓️ I always allow enough time to give each client the care and quality they deserve. If you’d like to add any extra treatments, please let me know in advance so I can schedule accordingly. I’ll always accommodate where I can, I just need a bit of notice to make it happen.

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⚠️ Health, Skin & Safety Notes

For your comfort and safety, please let me know before your appointment if any of the following apply:

• You have cold sores, infections, open wounds, or contagious skin conditions

• You’ve recently had Botox, fillers, peels, micro-needling, or other aesthetic treatments

• Retinoids can severely affect the skin when waxed, it's imperative let me know if you're using them!

• You’re pregnant, breastfeeding, or on medication like retinoids, thyroid or heart meds

• You experience increased skin sensitivity, especially around your menstrual cycle

• You have mobility needs, chronic pain, arthritis, or need help with posture/positioning

• You have sensory needs, anxiety, or mental health considerations that affect how you’d like to be treated during the session, I’m happy to work at your pace or offer a quiet, low-pressure space

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🧪 Patch Testing Policy

Patch tests are mandatory for the following treatments:

• Lash Lift

• Brow Lamination

• Lash or Brow Tinting

Even if you’ve had these treatments before at another salon, or with me over 6 months ago, a patch test is still required at least 48 hours before your appointment.

If you haven’t had the treatment with me in six months or more, a new patch test is needed. This ensures your safety and reduces the risk of reactions, as allergies can develop over time.

Patch tests take just a few minutes and can usually be done alongside a consultation, a different appointment type or quick pop-in. Appointments without a valid patch test will be cancelled, and deposits forfeited if the notice is too short.

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🪷 Treatment Room Etiquette

To help your appointment run smoothly and safely, please keep the following in mind:

• No food or drink in the treatment room, oils, creams, and tools don’t mix well with crumbs or spills.

• No phone use during treatments, I need both hands free and uninterrupted access to yours.

• Avoid fluffy jumpers, scarves, and touching your hair during nail services, as fluff and debris can stick to freshly prepped nails and affect the final result.

It’s all about creating a clean, calm space where we can focus on giving you the best result possible.

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🧼 A Note on Hygiene & Skin Prep

To get the best results from your treatment and keep things clean and professional, I kindly ask that you arrive with good personal hygiene. Nothing OTT, just fresh and ready.

Some treatment-specific tips:

• Waxing: Please come with clean, dry skin, no makeup, heavy creams, oils, or fake tan. These can prevent wax from adhering properly and affect results.

• Facials & Dermaplaning: Avoid wearing makeup to your appointment if possible. It saves time and allows me to get straight into your treatment.

• Hand Hygiene: All nail clients are kindly asked to wash their hands thoroughly before and after treatments.

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I always prep and sanitise the skin before treatment, but your help in arriving clean and ready makes the experience smoother (and saves us both time!).

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🔧Treatment Guarantees & Repair

I take pride in delivering quality treatments and want you to leave happy every time.

If there's a genuine issue with your nails or another service within 24 hours, and it's clear that there's been a product fault or application issue, I’ll gladly fix it free of charge.

After 24 hours, any fixes will be treated as repair appointments and priced accordingly.

Please note:

• I can’t guarantee results if aftercare hasn’t been followed.

• I can’t be held responsible for damage caused by accidents, misuse, or using your nails as tools (we can usually tell!).

Let’s work together with honesty and good vibes, I’ll always do my best to sort anything that’s gone wrong when it's fair and reasonable to do so.

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📝 Aftercare Guidance

Aftercare matters. Following the advice given at your appointment helps extend your results, prevent issues, and protect your investment.

I’ll always walk you through any relevant aftercare during your visit, but if you're ever unsure, just drop me a message. I’m happy to help.

Taking care of your treatment doesn’t need to be complicated, but it does make all the difference.

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📸 Photos/Videos

I take before-and-after photos or short videos during treatments so I can showcase my work online, especially for nail art, transformations, or lash results.

If you’re ever not comfortable being included in photos or videos, just let me know, there’s absolutely no pressure.

 

💳 Payments accepted

I accept:

• Debit/Credit Cards

• Contactless (including Apple/Google Pay)

• Cash

• Bank Transfer

All payments must be made at the time of your appointment. Unfortunately, I can’t offer payment plans or pay-later options.

💗 Tips are never expected, but always gratefully received if you’re happy with your service!

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🚗 Parking

There’s usually one space available on my driveway, feel free to park there if it’s free.

If not, there’s usually on-street parking nearby. Please park respectfully and avoid blocking driveways of neighbours

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👩‍👧‍👦 Guests, Children and Pets

Due to insurance, space, and safety reasons, I’m unable to accommodate extra guests, children, or pets during your appointment.

This helps keep the space calm, focused, and enjoyable for you and ensures I can give you my full attention without distractions.

🐾 I do not have any pets myself, in case you have allergies or sensitivities.

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​​​🪜 Accessibility

My treatment room is located on the first floor of my home, accessible via one flight of stairs. Unfortunately, this means the space isn’t suitable for wheelchair access.

That said, I’ll always do my best to accommodate any mobility needs, whether that’s adjusting how I hold the nail lamp, sitting lower to support your comfort, or allowing extra time where needed.

If you require a quieter or lower-sensory session, Silent Appointments are always available, no awkwardness, no judgement, just let me know.​​

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