Privacy Policy for VIP Nails & Beauty - Thorpe Astley

​Effective date: 19th March 2025

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At VIP Nails & Beauty, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect the personal information of our clients and website visitors. By using our services or interacting with our website, you agree to the practices described here.

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1. Information We Collect

We collect personal information when you:

• Fill out the contact form on our website: your name, email address, and mobile number — used solely to respond to your enquiry or book your appointment.

• Book via Fresha: we collect your first and last name, mobile number, email address, treatment details, appointment history (types and costs), and payment records (excluding card details).

• Communicate via SMS: if you message us to arrange or reschedule an appointment, we store your name and number. You may also receive reminder texts.

2. How We Use Your Information

We use your data to:

• Schedule and manage appointments

• Respond to enquiries or provide support

• Send marketing messages (only with your consent) – You can opt out anytime by replying “STOP” or contacting us directly

• Process payments – We use SumUp to handle card transactions securely. No card details are stored by us.

3. How We Protect Your Information

We take reasonable steps to keep your data safe — including secure systems, access restrictions, and encryption where appropriate. However, no method is 100% foolproof, and we cannot guarantee absolute security.

4. Sharing Your Information

We never sell, rent, or trade your data. We may share your information with trusted providers (like Fresha or SumUp) for essential booking and payment services — but only when necessary.

5. Data Retention

We keep your information as long as needed to provide services and comply with legal requirements. You can request changes or opt out of communication at any time, and we’ll update our records promptly.

6. Your Rights & Choices

You have the right to:

• Access your data (a £10 admin fee applies)

• Request corrections if your data is inaccurate

• Request deletion, unless we’re legally required to retain it

• Opt out of marketing messages via “STOP” or by contacting us directly

7. Third-Party Links

Our website may include links to other websites. We aren’t responsible for their privacy practices. Please review their policies before submitting any personal information.

8. Changes to This Policy

We may update this policy from time to time. When we do, the new version will appear here with an updated “Effective Date.” We recommend checking this page occasionally to stay informed.

9. Contact Us

If you have any questions about this privacy policy or how we use your data, you can contact us here:
 

By using our services, you confirm that you’ve read and agree to this privacy policy.