Privacy Policy for VIP Nails & Beauty - Thorpe Astley

​Effective date: 19th March 2025

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At VIP Nails & Beauty - Thorpe Astley, we are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and protect the personal information of our clients and website visitors. By using our services or interacting with our website, you consent to the practices described in this policy.

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1. Information We Collect

We collect the following personal information from clients and website visitors:

• Contact Form Submissions: When you fill out the contact form on our website, we collect your name, email address, and mobile number. This information is used to respond to your enquiries and help you book an appointment.

• Fresha App Data: We use the Fresha booking app to store appointment details. When you book an appointment, we collect your first and last name, mobile number, email address, treatment details, payment information (without card details), and appointment history (including treatment types and costs).

• SMS Communication: If you contact us via text message to arrange or reschedule appointments, we store your name and mobile number for communication purposes. You may also receive reminder texts regarding upcoming appointments.

 

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Schedule and Manage Appointments: We use your contact details and treatment history to confirm, manage, and communicate regarding appointments.

• To Provide Customer Support: If you have questions or need assistance, we use your contact information to respond and provide support.

• Marketing Communications (Optional): With your consent, we may send you SMS messages about special offers, promotions, and updates related to our services. You can opt-out of marketing communications at any time by texting “STOP” or notifying us directly.

• Payment and Transaction Processing: We use SumUp to process all card transactions. No card details are retained by us. We use the information in the Fresha app to manage booking histories, and ensure smooth transaction handling. Please note, we do not store any card payment details.

 

3. How We Protect Your Information

We take reasonable security measures to protect your personal information, including using encryption where appropriate and securing our systems against unauthorised access. However, no data transmission or storage system is 100% secure, and while we strive to protect your personal data, we cannot guarantee its absolute security.

 

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your data with trusted third-party service providers (such as the Fresha app) to facilitate booking and payment processing, but only to the extent necessary to provide our services.

 

5. Retention of Your Information

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. If you no longer wish to receive communications from us, you can opt-out, and we will update our records accordingly.

 

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Correction: You may request access to your personal data or ask us to correct any inaccuracies. An admin fee of £10 is required to supply this information.

• Deletion: You can request that we delete your personal information from our records, subject to legal requirements.

• Opt-out of Marketing Communications: You can opt-out of receiving promotional messages by texting “STOP” or by contacting us directly.

 

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review the privacy policies of any third-party websites you visit.

 

8. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we are protecting your information.

 

9. Contact Us

If you have any questions or concerns about this privacy policy or how we handle your personal data, please contact us:

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By using our services, you agree to the terms of this privacy policy.